Zoho Desk Community allows agents and administrators to share announcements, updates, questions, and discussions with users. 

Community posts are department-specific and visibility is controlled using Community Categories. 

Prerequisites 

- Admin or Agent access to Zoho Desk 

- Community feature enabled 

- Departments and Community Categories configured 

Step 1: Log in to Zoho Desk 

1. Go to https://desk.zoho.com 

2. Log in with your Zoho credentials 

3. Open your Zoho Desk portal 

Step 2: Select the Required Department 

1. Click the Department dropdown in the top bar 

2. Select the department for which you want to create the Community post 

Step 3: Navigate to the Community Module 

1. Click Community from the left sidebar 

2. Select Announcements, Ideas, Questions, or Discussions 

Step 4: Create a New Community Post 

1. Click + New Post 

2. Enter Title, Description, Category, and Tags 

Step 5: Configure Visibility and Permissions (Category-Based) 

Navigation Path: 

Settings → Channels → Community → Categories 

Steps: 

1. Open Settings 

2. Go to Channels → Community → Categories 

3. Select the category 

4. Check Visibility (Public, Logged-in users, Specific roles) 

5. Save changes 

Step 6: Publish the Community Post 

1. Review details 

2. Click Publish